Some users may see delayed or missing positions on the map

Incident Report for Natlink

Resolved

This incident has been resolved. Positions on the map are updating normally again for all affected users.
If you still see delayed or missing positions, please close the WeHunt app completely and reopen it. If the issue continues after that, please contact our support team.
We apologize for the inconvenience and thank you for your patience.
Posted Oct 28, 2026 - 19:32 CET

Monitoring

We have implemented a fix for the issue causing delayed or missing positions on the map for some users. Positions are now updating normally again for the affected users.

If you still see delayed positions, please restart the WeHunt app once. There is no need to remove and re-add your device.

We are continuing to monitor the situation closely and will post an update once the incident is resolved.
Posted Oct 28, 2026 - 17:40 CET

Update

We are continuing to work on a fix for this issue.
Posted Oct 28, 2026 - 13:02 CET

Identified

We are currently experiencing degraded positioning performance affecting some users. Dogs and team members may be missing from the map or update with a delay.

We are working on a solution and will update you as soon as possible.
Posted Oct 28, 2026 - 13:01 CET
This incident affected: Location (Tracking Service).