Collar locations temporarily unavailable

Incident Report for Natlink

Resolved

On 23 October at around 00:00 CEST, a network disruption at our data center provider affected the connection between collars and our platform. As a result, live collar locations were temporarily unavailable or delayed in the app.

The impact varied by collar model. Most collars were affected for around 5 minutes, while some models were affected for more than 30 minutes. Novus collars took several hours to fully recover. All collars were back to normal by 04:00 CEST.

The issue was caused by a problem in our provider’s core network, which they have confirmed and resolved.

We apologize for the inconvenience.

Posted Oct 23, 2026 - 00:00 CEST