We will contact customers directly who are expected to have an affected device via SMS. The message will include instructions on how to get a new replacement device as soon as possible.
Posted Sep 23, 2025 - 20:32 UTC
Update
An additional solution for the remaining affected Artemis devices may have been identified and is currently being tested. We will share further updates as soon as testing is complete.
Posted Sep 23, 2025 - 16:45 UTC
Monitoring
A fix has been deployed and most Artemis devices are functioning normally again. However, some units remain affected. Please see this article for instructions on how to proceed:
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Posted Sep 20, 2025 - 21:50 UTC
Update
We are continuing to investigate this issue.
Posted Sep 20, 2025 - 15:44 UTC
Investigating
We have identified an issue affecting Artemis devices during a recent update. In certain situations, the device may stop working.
Next steps: Our engineering team is actively developing a recovery solution for affected devices. We will publish detailed instructions and provide support options as soon as they are available.
We apologize for the inconvenience and are treating this issue with the highest priority. Updates will be posted on our support page as soon as possible.